DVD Duplication Information

Im the head of the media and tech center off my church and i have to duplicate a lesson DVD that is needed tomorrow. the only problem is that our BravoPro isnt finishing the DVDs! i have it set to "copy CD/DVD" on the computer, click ok, and it starts catching the original DVD to the computer so that the burn process can start. after a couple minutes of burning the new DVDs, it stops and gives me the message that it has quit because of too many bad writes…
I'm pretty sure duplication is what this thing is made for!

ive tried DVD-Rs and DVD+Rs, the drive wont even begin for the -Rs and will stop near the end of burning for the +Rs.

any ideas? i could use any suggestions at all.
thanks

i would suggest going to the website and downloading the owners manual

http://www.primera.com/manuals.html

maybe you are not doing something right or maybe it is not set right

check the faq in the support section